Personal Information Protection Policy

Obtaining Personal Information

The Company obtains personal information based on the following conditions:

1. It obtains personal information only to the extent required for its purpose.
2. It uses legal and fair methods.
3. It clearly states the intended use.

The Use of Personal Information

Personal Information about our customers obtained by the Company, when used, is used only to the extent intended, and disclosure to a third party is made only to the extent that consent has been obtained from the customer.

When personal information is entrusted to another party to achieve its purpose, a party that satisfies appropriate standards must be chosen and appropriate measures taken, such as the conclusion of a non-disclosure agreement, etc.

Appropriate Management of Personal Information

The Company endeavors to keep personal information of customers correct, takes appropriate security and other measures to ensure that personal information is protected, and provides preventive and corrective measures against unauthorized access, loss, destruction, falsification, leaks, etc.

Compliance

The Company complies with legislation related to the protection of personal information and other regulations.

Continuous Improvement

The Company continuously reviews and improves its management structure through internal audits and other means, to maintain an appropriate personal information management system.

* Reference: NTT Group Information Security Policy

Personal Information Retained by the Company

1. Intended Use of Retained Personal Information

Type of Personal Information	Intended Use
Personal information of customers residing in rental housing complexes (excluding housing for senior citizens)	For credit checks To provide information and services, and to execute contracts regarding the leasing and management of real estate As statistical information for the analysis of customer trends and product development studies
Personal information of customers with parking contracts	To execute the parking contract To manage parking charges
Personal information of customers for residential property sales and housing for senior citizens	For credit checks To provide information and guidance (Explanations of important matters, etc.) regarding occupancy. To carry out after purchase servicing As statistical information for the analysis of customer trends and product development studies
Personal information of corporate tenants in office buildings	For building security

In addition to the above, please refer to the following websites for the intended use of personal information of the following membership clubs.

For WELLITH Club (residential property sales members club) members: http://www.wellith.jp/privacy_cp/

For Pacela Card (commercial tenant membership club point card) members: http://www.pacela.jp/

For Cred Card (commercial tenant membership club point card) members: http://www.cred-okayama.com/

In addition, when the Company retains personal information directly in writing from a customer, it will state the intended use for each occasion.

2. Sharing of Personal Information

The Company may share personal information retained from our customers residing in rental housing complexes and customers with parking contracts among the Company’s affiliates. In this case, the intended use is as follows:

Data items to be shared	Full name, address, room number, and contact address of resident, full name, address contact address of parking contract party, other information listed in the application (including attachments).
Intended sharing use	The same intended use as the intended use of the personal information of residents of rental housing complexes and the intended use of personal information of parking contract parties, indicated in 1. above
Party responsible for the use of personal information	NTT Urban Development Corporation
Scope of Sharing	NTT Urban Development Corporation NTT Urban Development Builservice Co. NTT Urban Development West BS Co. NTT Urban Development Hokkaido BS Co.

3. Providing Personal Information to Third Parties

The Company will not disclose or provide the personal information of customers to third parties without the consent of the customer. As exceptions, however, personal information may be disclosed or provided without the consent of the customer in the following cases:

(1)	The provision of personal data is based on laws and regulations
(2)	The provision of personal data is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the customer
(3)	The provision of personal data is particularly necessary for matters of public health or the protection of children’s interest and it is difficult to obtain the consent of the customer
(4)	The provision of personal data is necessary for cooperating with the national or local government, or with an individual or business operator duly entrusted to execute matters prescribed by laws and regulations and in which obtaining the consent of the person are likely to impede the execution of the affairs

4. Outsourcing of Handling of Personal Information

The Company may outsource the handling of personal information retained by the Company to external entities. In this case, the Company will select a party that provides adequate measures to protect personal information and will provide the necessary and appropriate supervision to the outsourced entity.

5. Inquiries Concerning Personal Information

For inquiries and opinions about personal information, please contact the following:

[For personal information of customers in the metropolitan Tokyo area]

For personal information of customers for residential property for sale and housing for senior citizens Manager,
Business Planning, Residential Development Department
Address: Akihabara UDX, 14-1 Sotokanda 4-chome, Chiyoda-ku, Tokyo, JAPAN 101-0021
Phone: +81-3-6811-6341 (Weekdays, 09:00-12:00, 13:00 - 17:30)

For personal information of customers for leased property (offices, housing complexes, parking, but excluding housing for senior citizens)
Building Service Promotion Department, Building Service Headquarters
Address: Iwamotocho Building, 2-4, Iwamotocho 3-chome, Chiyoda-ku, Tokyo, JAPAN 101-0032
Phone: +81-3-6384-0636 (Weekdays 09:00-12:00, 13:00 - 17:30)

[For personal information of customers in the Tokai area]

General Affairs Department, Tokai Branch Office
Address: Urbannet Fushimi Building, 10-20, Nishiki 1-chome, Naka-ku, Nagoya, Aichi, JAPAN 460-0003
Phone: +81-52-232-1011 (Weekdays, 09:00-12:00, 13:00 - 17:30)

[For personal information of customers in the Osaka area]

Planning Department, Kansai Branch Office
Address: Higobashi Shimizu Building, 3-7, Tosabori 1-chome, Nishi-ku, Osaka, Osaka, JAPAN 550-0001
Phone: +81-6-6441-0022 (Weekdays, 09:00-12:00, 13:00 - 17:30)

[For personal information of customers in the Chugoku area]

General Affairs Department, Chugoku Branch Office
Address: NTT Cred Motomochi Building, 6-78, Motomachi, Naka-ku, Hiroshima, Hiroshima, JAPAN 730-0011
Phone: +81-82-222-8623 (Weekdays, 09:00-12:00, 13:00 - 17:30)

[For personal information of customers in the Kyushu area]

General Affairs Department, Kyushu Branch Office
Address: 2-16, Imaizumi 1-chome, Chuo-ku, Fukuoka, Fukuoka, JAPAN 810-0021
Phone: +81-92-731-6633 (Weekdays, 09:00-12:00, 13:00 - 17:30)

[For personal information of customers in the Hokkaido area]

General Affairs Department, Hokkaido Branch Office
Address: Nostel Sapporo Building, 7-3, Kita 1-jo Nishi, Chuo-ku, Sapporo, Hokkaidou, JAPAN 060-0001
Phone: +81-11-261-6300 (Weekdays, 09:00-12:00, 13:00 - 17:30)

[For all other inquiries]

Inquiries
Address: Akihabara UDX, 14-1 Sotokanda 4-chome, Chiyoda-ku, Tokyo, JAPAN 101-0021
Phone: +81-3-6811-6300 (Weekdays, 09:00-12:00, 13:00 - 17:30)

6. Requests for Disclosure of Personal Information

The Company will promptly comply with requests made by a customer to disclose their own personal information retained by the Company. If there are errors in the personal data that were provided to the Company and retained, and the customer requests that the data either be corrected or deleted, the Company will investigate. If the Company judges that there are reasonable grounds, it will promptly correct or delete the data. In either case, please contact the Company at the address given above.

For customer inquiries about their own personal information, the Company will first carry out the prescribed procedures to verify the individual, and will then request the customer to follow the set application procedures. There are some cases that will involve the payment of handling charges. Your understanding and cooperation is appreciated.